Refund policy
Refund Policy
We want you to love your FRESHOODEI pieces. If something isn't right, you can return it within 30 days of delivery.
Eligibility
- Items must be unworn, unwashed and in their original condition, with all tags attached.
- Items must be returned in their original packaging where possible.
- Gift cards and items marked as final sale cannot be returned.
How to start a return
Email us at freshoodei.com@gmail.com with your order number and the item(s) you want to return. We will reply with the return instructions. Items sent back without first contacting us cannot be accepted.
Damaged, defective or wrong items
Please check your order on arrival. If an item is damaged, defective or not what you ordered, contact us within 48 hours of delivery with your order number and photos, and we will send a replacement or a full refund at no cost to you.
Exchanges
Need a different size? Contact us and we'll help. The fastest way is to return the original item and place a new order for the size you need.
Refunds
Once your return is received and inspected, we will notify you by email. Approved refunds are issued to your original payment method within 5–7 business days. Your bank or card provider may need a few extra days to show the refund.
Original shipping costs are non-refundable, and return shipping costs are the customer's responsibility unless the item arrived damaged, defective or incorrect.
Late or missing refunds
If you haven't received your refund after 7 business days, please check with your bank first, then contact us at freshoodei.com@gmail.com.